Terms and Conditions

1. Course Booking

  1. Bookings can be made via the Fat Panda First Aid Training website, by email, letter or phone.
  2. Phone bookings must be confirmed in writing when requested.
  3. If an organisation requires a purchase order number to be quoted on invoices, this must be supplied at time of booking.

2. Payment Terms

  1. For individuals, payment is taken at time of booking.
  2. For organisations, payment may be made at time of booking, or an invoice may be requested
  3. Payment terms are 30 calendar days from date of invoice, or the day prior to the commencement of the course, whichever is earlier.
  4. An interest rate of 5% above Bank of England base rate will be applied to late payments.
  5. Fat Panda First Aid Training reserves the right to withhold first aid certificates until full payment has been cleared.

3. Rescheduling

If a client requires a place on a course to be transferred to a later course date, (or the rescheduling of a group course), then the following charges apply:

 

Notice given by client

Charge

More than 4 weeks in advance of commencement course 

No charge

Between 2-4 weeks in advance of commencement of course

25% of course fee charged

Less than 2 weeks in advance of commencement of course

50% of course fee charged 

Note:  All transferred rescheduled / courses must be taken within 6 months of the original course date.

 

4. Cancellation

Should circumstances mean that you have to cancel your place on a course (or cancel a group course), and are unable to transfer your booking to another date at the time of cancellation, the following charges apply:

 

Notice given by client

Charge

More than 4 weeks in advance of commencement course 

No charge

Between 2-4 weeks in advance of commencement of course

50% of course fee charged

Less than 2 weeks in advance of commencement of course

Full course fee charged 

Note:  Cancellations must be made in writing by post, or email and received by Fat Panda First Aid Training by the due date.

 

5. Non-Attendance

If you do not attend a course and have not previously informed us in writing, then the full course fee remains payable.

 

6. Late Arrivals & Missed Training Sessions

If you arrive late for a course, or are absent from any session and are therefore unable to  cover all course modules, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skills in the time remaining. In all such cases, the full course fee remains payable. To conform with the qualification requirements for statutory certificates, attendance at all sessions is mandatory. 

 

7. Certification

Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees. 

 

8. Unforeseen Circumstances

On occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid. 

Fat Panda First Aid Training Ltd reserves the right to change course fees or terms and conditions at any time.

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